Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.
1) An item is eligible for cancellation if :
– you posted a Refund request within 24 hours of payment and your order is still under “Pending” or “Processing” only, Once the status of your order is under “Shipped” it can not be cancelled
– The order is delayed for more than 10 days since payment and you have not received any notification regarding the delay.
– The ordered item is out of stock.
2) We accept Return(s) if :
You receive a product different from your order; or you receive a defective product.
(1) Contact us via admin@goodmatestore.com within 7 days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.
(2) A customer service representative will be in contact to assist you by email.
(3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.
*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.
*Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.
*Please include all contents of the original package and free gifts (if applicable) in your return packaging.
*Additional shipping fee for any return costs may apply depending on the courier used, the weight of the return, and which country you are shipping from. Please ensure to check the transit time before submitting your return.
We have a ‘No Exchange or Reservation’ policy. If you would like to exchange any item, please make a return and place a new order or purchase
3) We do not accept return(s) if:
-The items purchased are marked as final sale and or on sale are not eligible for returns and refunds. Please ensure to read the product descriptions and Terms and Conditions carefully before you make your purchase.
-You are returning the items just because you changed your mind (on size, color, etc.)
-The products are damaged due to your mishandling
-Your return request is not approved by our staff
-Custom order product
The following items are not considered defective:
* Items that are originally manufactured without tags or labels
* Items with creases that may have been made while shipping
* Items with unsatisfactory/incomplete finish due to mass production
4) If there is a missing item from your order:
*Contact our customer service center by phone or email (admin@goodmatestore.com)
*Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.
Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.
It takes 3-5 business days to issue a refund for a returned or cancelled order.
Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer’s billing schedule.
To return your product, you should mail your product to:
5/205 soi9 Prachanivet 2/3 Samakhee Rd. Bangtalad Parkret Nonthaburi 11120 Thailand
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should consider using a tractable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
